Supervisor

Zadig&Voltaire; Costa Mesa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Zadig & Voltaire in South Coast Plaza is seeking a Sales Supervisor to support the GM/AGM, lead daily operations, and drive store performance. You will champion exceptional customer service, ensure brand standards, and mentor the team to meet sales targets.

This role requires a minimum of 2 years in retail sales with at least 1 year as a supervisor, a High School Diploma (associate or bachelor’s degree preferred), and comfort with POS systems, Microsoft Office, and Google Docs.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• Minimum of 2 years retail sales and customer service experience.
• Minimum 1 year of experience as a Sales Supervisor.

Responsibilities

• Lead your team to meet and exceed store sales targets as directed by the GM/AGM
• Maintain a strong floor presence to maximize selling opportunities
• Ensure a consistent positive and rewarding client experience
• Deliver personalized customer service in line with brand values and standards
• Support key business initiatives and product launches
• Drive clientele development through customer data collection and relationship-building
• Leverage marketing tools to engage clients and boost sales
• Utilize CRM technology to enhance client journey and experience
• Stay informed and passionate about the luxury fashion industry and market trends
• Ensure the store is clean, organized, and welcoming to customers
• Maintain visual standards and ensure compliance with all company policies

Skills

Customer service

Team management

Sales goals

Communication

Multitasking

Attention to detail

Interpersonal skills

POS systems

Microsoft Office

Google Docs

Education

High School Diploma

Associate or Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Google Docs

Job description

Founded in 1997 by Thierry Gillier, Zadig&Voltaire is a French contemporary designer brand known for redefining luxury with a bold, modern perspective offering fashion for both women and men. Rooted in freedom and creative audacity, the brand draws inspiration from contemporary art, rock & roll, a Parisian spirit, and self-empowerment, values that inform everything we do, from design to the way we collaborate, innovate, and grow our teams. The spirit of the brand is eternally youthful, encouraging its community to embrace individuality and self-expression while practicing self-love, taking bold steps, and living on their own terms. Zadig&Voltaire is dedicated to nurturing the talents of tomorrow and supporting the development of its employees' skills across all the countries where the brand is present. True to its founders’ vision, the company is guided by an artistic and entrepreneurial mindset where employees are encouraged to be agile and proactive within a fast-growing global brand. Zadig&Voltaire fully embraces the complex challenges of the 21st century by actively engaging in its global sustainability program VoltAIRe. As an evolving global brand, Zadig & Voltaire is looking for talented people to get involved. Zadig & Voltaire is an equal opportunity employer.

About the Role

As a Sales Supervisor at Zadig & Voltaire's South Coast Plaza Location, you will play a pivotal role in driving store performance and fostering a culture of excellence. You support the General Manager (GM) and Assistant General Manager (AGM) in achieving sales goals and operational standards. In their absence, you serve as the store lead, ensuring seamless execution of daily tasks, exceptional customer service, and team development.

Responsibilities

• Lead your team to meet and exceed store sales targets as directed by the GM/AGM
• Maintain a strong floor presence to maximize selling opportunities
• Ensure a consistent positive and rewarding client experience
• Deliver personalized customer service in line with brand values and standards
• Support key business initiatives and product launches
• Drive clientele development through customer data collection and relationship-building
• Leverage marketing tools to engage clients and boost sales
• Utilize CRM technology to enhance client journey and experience
• Stay informed and passionate about the luxury fashion industry and market trends
• Ensure the store is clean, organized, and welcoming to customers
• Maintain visual standards and ensure compliance with all company policies

Website

Note: This list of responsibilities is not exhaustive. Additional duties may be assigned as needed to support business operations and team success.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred
• Minimum of 2 years retail sales and customer service experience
• Minimum 1 year of experience as a Sales Supervisor

Required Skills

• Proven success in customer/clientele sales and meeting performance goals
• Commitment to delivering exceptional customer service and exceeding expectations
• Experience in team management, training, and performance techniques
• Ability to manage priorities, multitask, and maintain attention to detail
• Strong verbal and written communication and interpersonal skills
• Familiarity with retail POS systems, (Y2) Microsoft Office, and Google Docs
• Comfortable using technology to support sales and enhance customer service

Preferred Skills

• Passion for the contemporary / luxury fashion
• Positive, proactive, and collaborative mindset
• Flexible, responsible, and self-motivated

Equal Opportunity Statement

Zadig & Voltaire is an equal opportunity employer committed to diversity and inclusivity.