Luxury Retail Sales & Customer Experience Specialist

tapestry; Alaska; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach in New York seeks a Sales Support Associate to deliver exceptional customer service at the cash wrap and maintain a pristine sales floor. You will act as a brand ambassador, assist customers, manage stock flow from receipt to sale, and support merchandising updates.

Flexible scheduling is expected; must lift up to 25 lbs and work in a fast-paced luxury environment with strong English communication and teamwork. US-based applicants preferred, with compliance to applicable policies.

Qualifications

• 1+ year retail experience in luxury or high-end environments.
• Knowledge of fashion trends and market competition.

Responsibilities

• Greet clients warmly and provide personalized assistance.
• Act as brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Promote add-on products and gift cards; capture customer information where permitted.
• Receive and organize shipments; report discrepancies; maintain stockroom cleanliness.
• Manage stock levels and refresh sales floor; implement visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and comply with Loss Prevention policies.

Skills

Customer service

Communication

English proficiency

Multitasking

Attention to detail

Fashion awareness

Cash handling

POS familiarity

Tools

Cash register systems

iPad / Laptop usage

Mobile POS

Job description

Coach in New York seeks a Sales Support Associate to deliver exceptional customer service at the cash wrap and maintain a pristine sales floor. You will act as a brand ambassador, assist customers, manage stock flow from receipt to sale, and support merchandising updates.

Flexible scheduling is expected; must lift up to 25 lbs and work in a fast-paced luxury environment with strong English communication and teamwork. US-based applicants preferred, with compliance to applicable policies.