Luxury Retail Stockroom & Sales Associate

Tapestry (Coach/Kate Spade); New York (NY); On-site; USD 38,000 - 50,000; Full time

Job summary

Coach in New York seeks a Sales Support Associate to deliver premium customer experiences on the shop floor and at the cash wrap. You will maintain a pristine sales environment, assist customers, and help process deliveries and stock movements, ensuring brand standards are met at all times.

The role requires a focus on service, teamwork, and efficient operations in a fast-paced luxury setting, with flexibility to work evenings, weekends, and peak times.

Qualifications

• 1+ years in retail or luxury service; education may supplement experience.
• Knowledge of fashion trends and the Coach brand is a plus.
• Familiar with cash registers, basic computers, and in-store tech.
• Strong attention to detail and organizational skills.
• Able to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement and in-store events.
• Operate POS accurately; keep cash wrap organized and compliant with policy.
• Suggest add-ons, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish floors, and implement visual merchandising updates.

Skills

Retail experience

Customer service

Communication

Multitasking

Attention to detail

Tools

POS systems

iPad usage

Walkie talkie

Job description

Coach in New York seeks a Sales Support Associate to deliver premium customer experiences on the shop floor and at the cash wrap. You will maintain a pristine sales environment, assist customers, and help process deliveries and stock movements, ensuring brand standards are met at all times.

The role requires a focus on service, teamwork, and efficient operations in a fast-paced luxury setting, with flexibility to work evenings, weekends, and peak times.