Luxury Retail Sales Concierge & Brand Ambassador

Tapestry; Commerce, Northern (CA, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach in California is looking for a customer-focused retail associate to welcome clients, provide personalised assistance, and act as a brand ambassador in the local market.

You will operate point-of-sale systems, manage stock, assist with shipments, and contribute to visual merchandising while delivering exceptional service in a luxury environment.

This role requires fashion knowledge, strong English communication, and the ability to multitask in a fast-paced setting.

Qualifications

• 1+ year retail experience, preferably in luxury retail.
• Knowledge of fashion trends and market competition.
• Experience with cash registers, iPad/laptop, Mobile POS.
• Strong communication, attention to detail and multitasking.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

POS systems

English proficiency

Multitasking

Attention to detail

Tools

Cash register systems

iPad

Laptop

Mobile POS

Walkie talkie

Job description

Coach in California is looking for a customer-focused retail associate to welcome clients, provide personalised assistance, and act as a brand ambassador in the local market.

You will operate point-of-sale systems, manage stock, assist with shipments, and contribute to visual merchandising while delivering exceptional service in a luxury environment.

This role requires fashion knowledge, strong English communication, and the ability to multitask in a fast-paced setting.