Luxury Retail Sales Concierge

FashionUnited; North Bend (WA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a dedicated retail professional to join our team in the United States. In this role you will welcome clients, provide personalized assistance, operate POS systems accurately, and help maintain an inviting luxury environment.

A plus is knowledge of fashion trends and strong customer service skills. Responsibilities include stock management, shipments, visual merchandising updates, and collaborating with the team to meet sales goals while upholding loss prevention standards.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

English proficiency

Attention to detail

Retail experience

Tools

Cash register systems

iPad

Laptop

Job description

Coach is seeking a dedicated retail professional to join our team in the United States. In this role you will welcome clients, provide personalized assistance, operate POS systems accurately, and help maintain an inviting luxury environment.

A plus is knowledge of fashion trends and strong customer service skills. Responsibilities include stock management, shipments, visual merchandising updates, and collaborating with the team to meet sales goals while upholding loss prevention standards.