Luxury Retail Sales Support Specialist

Tapestry (Coach/Kate Spade); Livermore (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coach is looking for a Sales Support Associate in California. You will warmly welcome clients, manage the cash wrap, and keep the sales floor organized while ensuring a smooth flow of stock from receipt to point of sale.

Requirements include 1+ year of retail experience, knowledge of fashion trends, POS familiarity, strong English communication, and the ability to multitask in a fast-paced luxury environment.

Qualifications

• 1+ year of retail experience, preferably in luxury service.
• Strong knowledge of fashion trends and market.
• Familiarity with cash register systems and basic computer skills (iPad/laptop, Mobile POS).
• Excellent communication and customer service abilities.
• Ability to multitask in a fast-paced environment and maintain organization.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement and store presence.
• Operate POS accurately, maintain cash wrap and stockroom organization.
• Suggest add-on products, promote gift cards, and capture customer information where allowed.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and visual merchandising updates; support floor activities and teamwork.
• Adhere to Loss Prevention guidelines and maintain housekeeping standards.

Job description

Coach is looking for a Sales Support Associate in California. You will warmly welcome clients, manage the cash wrap, and keep the sales floor organized while ensuring a smooth flow of stock from receipt to point of sale.

Requirements include 1+ year of retail experience, knowledge of fashion trends, POS familiarity, strong English communication, and the ability to multitask in a fast-paced luxury environment.