Luxury Retail Sales Concierge

Tapestry, Inc.; Sherman Oaks (FL); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house offering a role as a Sales Support Associate in a luxury retail setting. You will welcome clients, provide personalized assistance, and maintain an organized store floor while supporting stock transfer and visual merchandising updates.

The position requires retail experience, excellent communication, and strong knowledge of fashion trends. It offers a dynamic environment with opportunities for growth and advancement within a renowned brand portfolio.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.).
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (iPad/laptop), Mobile POS and Internet; familiarity with price and product release sheets.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Product knowledge

Job description

Coach is a global fashion house offering a role as a Sales Support Associate in a luxury retail setting. You will welcome clients, provide personalized assistance, and maintain an organized store floor while supporting stock transfer and visual merchandising updates.

The position requires retail experience, excellent communication, and strong knowledge of fashion trends. It offers a dynamic environment with opportunities for growth and advancement within a renowned brand portfolio.