Luxury Retail Sales Associate - Flexible Schedule & Clienteling

Tapestry, Inc.; Montville (CT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition help

Job summary

Coach is a global fashion house and part of the Tapestry portfolio, seeking a Sales Associate to deliver elevated, personalized shopping experiences and drive brand loyalty. You will meet personal and store sales goals, support daily store operations, and collaborate with the team across omnichannel selling.

The role requires 1+ years in luxury retail, strong English, and ability to work in a fast-paced environment while managing multiple customers and maintaining high service standards.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

English proficiency

Customer service

Fashion knowledge

Tools

POS system

iPad/Mobile POS

Clienteling tools

Job description

Coach is a global fashion house and part of the Tapestry portfolio, seeking a Sales Associate to deliver elevated, personalized shopping experiences and drive brand loyalty. You will meet personal and store sales goals, support daily store operations, and collaborate with the team across omnichannel selling.

The role requires 1+ years in luxury retail, strong English, and ability to work in a fast-paced environment while managing multiple customers and maintaining high service standards.