Luxury Retail Sales Associate | Flexible Hours & Clienteling

Coach; Indianapolis (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to join our luxury retail team. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

Represent Coach with style, build client relationships through styling and fashion advice, and drive sales through cross-selling and upselling. Proficiency with POS, an iPad/laptop, and social selling tools is preferred.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills (Preferred).

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

Sales experience

English proficiency

Fashion knowledge

Clienteling/data capture

Tools

POS operation

Mobile POS

iPad/laptop

Social selling tools

Job description

Coach is seeking a Sales Associate to join our luxury retail team. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.

Represent Coach with style, build client relationships through styling and fashion advice, and drive sales through cross-selling and upselling. Proficiency with POS, an iPad/laptop, and social selling tools is preferred.