Luxury Retail Sales Associate - Elevate Client Experiences

Tapestry (Coach/Kate Spade); Salt Lake City (UT); On-site; USD 32,000 - 44,000; Full time

Job summary

Coach is seeking a Sales Associate in Salt Lake City to deliver a premium, personalized shopping experience and to meet personal and store sales goals while supporting daily store operations. The role blends luxury retail service with omni-channel selling to drive brand loyalty and revenue.

The position requires 1+ years in luxury retail, strong English proficiency, and experience with POS systems, clienteling, and social selling. Flexibility for a dynamic schedule and teamwork are essential.

Qualifications

• 1+ years of sales experience (luxury retail preferred); education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop), walkie‑talkie use, ability to read price/release sheets
• Strong English proficiency
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills (Preferred)
• Ability to work in a fast-paced environment
• Strong English language proficiency (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.

Skills

Sales experience

English proficiency

Luxury retail

Live-stream shopping

Clienteling

Data acquisition

POS operation

Tools

POS system

Mobile POS

iPad

Job description

Coach is seeking a Sales Associate in Salt Lake City to deliver a premium, personalized shopping experience and to meet personal and store sales goals while supporting daily store operations. The role blends luxury retail service with omni-channel selling to drive brand loyalty and revenue.

The position requires 1+ years in luxury retail, strong English proficiency, and experience with POS systems, clienteling, and social selling. Flexibility for a dynamic schedule and teamwork are essential.