Luxury Retail Sales Associate: Clienteling & Style Advisor

Tapestry, Inc.; Cerritos (CA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations. The role blends luxury retail service, omnichannel selling, and teamwork to drive brand loyalty and revenue.

The position requires 1+ year of sales experience (luxury retail preferred) and strong English proficiency, with flexibility to work a fast-paced schedule including nights and weekends. Training programs and inclusions are provided.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and manage multiple customers.

Skills

Sales experience

English proficiency

Customer service

Tools

POS system

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations. The role blends luxury retail service, omnichannel selling, and teamwork to drive brand loyalty and revenue.

The position requires 1+ year of sales experience (luxury retail preferred) and strong English proficiency, with flexibility to work a fast-paced schedule including nights and weekends. Training programs and inclusions are provided.