Luxury Retail Sales Ambassador - Style & Client Experience

Ralph Lauren Corporation; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Ralph Lauren Corporation is seeking Sales Ambassadors in Orlando to deliver exceptional customer service, showcase expert product knowledge, and build lasting client relationships. You will leverage digital tools and Polo Connect CRM to capture customer data and drive personalized styling experiences.

Join a high-volume, luxury retail environment where teamwork, outstanding presentation, and a client-centric approach are essential to achieving monthly and quarterly sales goals.

Qualifications

• Experience delivering personalized styling and exceptional service.
• Strong product knowledge to inform client recommendations.
• Ability to build lasting client relationships and drive repeat business.

Responsibilities

• Deliver exceptional customer service by understanding customer needs, showcasing detailed product knowledge, and offering personalized and thoughtful styling recommendations.
• Strategize personal business growth to boost individual productivity through comprehensive wardrobing, successful outreach and leveraging digital tools to enhance clienteling.
• Drive sales achievement by supporting team in achievement of monthly, quarterly, and annual sales plans by collaborating with the team to uphold standards of excellence across all touchpoints of the brand's policies and procedures.
• Provide guidance and help coach Brand Ambassadors to deliver customer centric behaviors and relationship building skills to contribute to overall team success.
• Develop genuine connections with customers while advising them and aligning product recommendations with their preferences.
• Understand sales goals and objectives and consistently meet or exceed individual KPIs and utilize key tools and resources to drive performance.
• Adapt and showcase products differently based on whether a customer is remote or in-person, showing flexibility based on customer needs.
• CRM: Utilizing tools like Polo Connect to capture meaningful customer data to support clienteling and additional business initiatives.
• Participates in store and company initiatives and community outreach.
• Balance tasks while prioritizing the RL experience, ensuring the customer experience is always priority.
• Provide feedback to Management on category opportunities or needs.
• Maintain store visual standards and use visual techniques in line with company guidelines.
• Support a professional and positive work environment, champion company values and collaborate with colleagues.

Skills

Customer service

Product knowledge

Clienteling

Sales driven

Communication

Tools

Polo Connect CRM

CRM systems

Job description

Ralph Lauren Corporation is seeking Sales Ambassadors in Orlando to deliver exceptional customer service, showcase expert product knowledge, and build lasting client relationships. You will leverage digital tools and Polo Connect CRM to capture customer data and drive personalized styling experiences.

Join a high-volume, luxury retail environment where teamwork, outstanding presentation, and a client-centric approach are essential to achieving monthly and quarterly sales goals.