Luxury Retail Coach: Elevate Client Experience & Sales

Laurelton Jewelry; Costa Mesa (CA); Hybrid; USD 102,000 - 137,000; Full time

Job summary

The Retail Learning Coach at Tiffany & Co. in California will oversee coaching for key stores, ensuring consistent client experience, client relationships and selling skills in line with brand expectations and our legacy of excellence.

In partnership with store and market leadership, you will create 30-60-90 coaching plans for performers, lead in-the-moment coaching on the sales floor, and drive adoption of Tiffany Learn resources to sustain improvements.

Qualifications

• Minimum 3-5 years of retail experience in luxury environment or elevated client-related experience.
• Proven track record in sales, client relationships & loyalty, leading teams and coaching.
• Passion for luxury retail environments; jewelry/watch expertise is a plus.

Responsibilities

• Work directly with Client Advisors and Team Managers on coaching the client experience, relationships and selling skills for 90–100% of the time.
• Lead 1:1 coaching on the floor and develop 30–60–90 coaching plans for performers with leadership partners.
• Ensure training translates to daily store behaviors and sustainment of client experience standards.

Skills

Sales leadership

Client relationships

Team leadership

Communication

Job description

The Retail Learning Coach at Tiffany & Co. in California will oversee coaching for key stores, ensuring consistent client experience, client relationships and selling skills in line with brand expectations and our legacy of excellence.

In partnership with store and market leadership, you will create 30-60-90 coaching plans for performers, lead in-the-moment coaching on the sales floor, and drive adoption of Tiffany Learn resources to sustain improvements.