Luxury Retail Operations Specialist

RIMOWA; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

RIMOWA, a global luxury luggage brand, seeks a Retail Support Associate to assist the store team in daily operations and to help drive productivity. You will support shipments, inventory, and product placement while delivering excellent customer service on the sales floor.

The role involves coordinating with store management, performing basic luggage repairs, and utilizing the R-client tool to engage clients about repairs or new products.

Qualifications

• High School diploma or equivalent.
• Detail oriented and task focused.
• Excellent communication skills, both verbal and written.

Responsibilities

• Reports to Store Manager and ensures work duties are performed.
• Monitors shipments and follows up on discrepancies.
• Assists with yearend inventory counts and preparation.
• Assist with shipping methods and related prep work.
• Keeps stock areas neat, clean and orderly per standard.
• Perform basic luggage repairs using small hand tools.
• Receive merchandise and ensure cash wraps are stocked with supplies.
• Assist on the sales floor with product placement and stock recovery.
• Transport goods and complete transfer forms as needed.
• Connect with clients on repairs or product recommendations via the R-client tool.

Skills

Detail oriented

Strong communication

Problem solving

Team player

Education

High School diploma

Job description

RIMOWA, a global luxury luggage brand, seeks a Retail Support Associate to assist the store team in daily operations and to help drive productivity. You will support shipments, inventory, and product placement while delivering excellent customer service on the sales floor.

The role involves coordinating with store management, performing basic luggage repairs, and utilizing the R-client tool to engage clients about repairs or new products.