Luxury Client Experience Coordinator

RIMOWA GmbH; Beverly Hills, Northern (CA, KY); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Accommodations available

Job summary

RIMOWA GmbH in Beverly Hills seeks a customer service specialist to manage high-volume inquiries, advise on repairs, and provide timely quotes and timelines.

You will drive client satisfaction using NPS metrics, coordinate logistics across stores, and support parts inventory and post-repair follow-ups. The role requires 3 years in luxury retail, strong communication, CRM familiarity, and the ability to handle diverse personalities in a fast-paced team.

Qualifications

• 3 years in fast-paced luxury customer service or similar.
• Proven ability to meet and exceed quotas.
• Excellent verbal and written communication.
• CRM familiarity and client-centric mindset.
• Able to adapt to diverse personalities and work in a team.

Responsibilities

• Interact with clients to advise on repairs, provide quotes and timelines.
• Ensure client satisfaction using NPS and KPI metrics.
• Handle workshop complaints with timely resolutions.
• Conduct post-repair follow-ups with detractors.
• Coordinate communications and logistics across stores and workshops.
• Inspect goods, manage replacements and spare parts inventory.

Skills

Luxury retail CS

CRM proficiency

Quota attainment

Exceptional communication

Interpersonal skills

Multi-tasking

Time management

Education

High school degree

Job description

RIMOWA GmbH in Beverly Hills seeks a customer service specialist to manage high-volume inquiries, advise on repairs, and provide timely quotes and timelines.

You will drive client satisfaction using NPS metrics, coordinate logistics across stores, and support parts inventory and post-repair follow-ups. The role requires 3 years in luxury retail, strong communication, CRM familiarity, and the ability to handle diverse personalities in a fast-paced team.