Luxury Retail Operations Coordinator

Richemont Iberia SL; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Wellness reimbursement

Volunteer time off

Job summary

Cartier North America is seeking an Operations Coordinator for the Cartier Mansion boutique in New York. You will support day-to-day operations, ensure policy compliance, manage transactional activities, and contribute to exceptional client experiences.

Responsibilities include overseeing opening/closing procedures, stock movement, inventory counts, and coordination with corporate teams to ensure accuracy and efficiency.

Qualifications

• Associate’s or Bachelor’s degree preferred
• MS Office experience; SAP knowledge preferred
• Additional language skills are a plus
• Previous operations experience in luxury retail, service or hospitality industry is a plus

Responsibilities

• Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Ensure proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• Coordinate inventory control processes (e.g., counts and stock movements) to ensure a successful annual inventory
• Uphold Cartier standards within the boutique environment
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs and back of house; manage the order process and support Lean/5S strategies
• Assist with care service responsibilities including client repair flow, reports, and monthly inventory reconciliation
• Support overall success of boutique audits; partner with management to implement action plans
• Participate in daily set up and break down of boutique for opening/closing
• Exhibit strong communication and problem-solving skills with management and peers
• Assist with special projects and consistently meet KPIs

Job description

Cartier North America is seeking an Operations Coordinator for the Cartier Mansion boutique in New York. You will support day-to-day operations, ensure policy compliance, manage transactional activities, and contribute to exceptional client experiences.

Responsibilities include overseeing opening/closing procedures, stock movement, inventory counts, and coordination with corporate teams to ensure accuracy and efficiency.