Luxury Boutique Operations Coordinator

US04 Richemont North America, Inc.; Beverly Hills (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Wellness reimbursement

Paid time off

Job summary

Cartier North America in Beverly Hills seeks an Operations Coordinator to uphold Maison compliance and drive operational excellence in daily boutique processes, including admin support, financial controls, and logistics. You will manage shipments, inventory, and cross-functional collaboration to ensure a superior client experience.

In a fast-paced luxury retail environment, you will support ecommerce flows, assist with audits, and help implement Lean/5S strategies while maintaining Cartier

Qualifications

• Associate’s or bachelor’s degree preferred.
• Additional language skills are a plus.
• Industry experience in luxury retail, service or hospitality is a plus.
• Excellent computer skills and use of technology.
• MS Office experience required; SAP knowledge preferred.
• Available to work retail hours including weekends and travel for trainings as needed.
• Ability to work in a fast-paced, evolving environment.
• Strong analytical, organizational, and interpersonal communication skills are required.
• Strong understanding of client service needs and priorities.

Responsibilities

• Operational Excellence/Compliance - Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
• Coordinate efficient opening and closing procedures
• Ensure proper movement of product in/out of boutique including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
• Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Uphold Cartier standards within the boutique environment, including maintenance, third party vendors, tools and technology, equipment, etc.
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans
• Participate in daily set up and break down of boutique for opening/closing as needed
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers
• Assist with special projects as needed
• Consistently reach and aim to exceed all KPIs Maison / industry knowledge
• Develop fundamental brand knowledge to convey Cartier heritage and values
• Remain current on all industry news, local/global competition, and connection to community
• Share and collaborate with region and network peers on operational best practices

Skills

Customer service

Analytical skills

Organizational skills

Interpersonal skills

Attention to detail

Education

Associate's or Bachelor's degree preferred

Tools

MS Office

SAP

Job description

Cartier North America in Beverly Hills seeks an Operations Coordinator to uphold Maison compliance and drive operational excellence in daily boutique processes, including admin support, financial controls, and logistics. You will manage shipments, inventory, and cross-functional collaboration to ensure a superior client experience.

In a fast-paced luxury retail environment, you will support ecommerce flows, assist with audits, and help implement Lean/5S strategies while maintaining Cartier