Luxury Retail Learning & Leadership Architect

Hublot; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Hublot seeks a Retail Learning & Development Manager to lead learning across the Americas, supporting DOS, Franchise, and Wholesale teams. You will design scalable programs for product knowledge, selling excellence, leadership, and client experience, while building onboarding and Train-the-Trainer initiatives.

This role requires extensive field travel to coach boutiques, support openings, and drive measurable commercial performance through learning.

Qualifications

• 5–8+ years of experience in luxury Retail Learning & Development or related field.
• Experience supporting multi-channel organizations (DOS, Franchise, Wholesale).
• Strong facilitation, field coaching, and talent development experience.
• Proven Train-the-Trainer program design and execution.
• Experience in recruitment, onboarding, and development of field-based talent.
• Excellent presentation, communication, and stakeholder-management skills.

Responsibilities

• Lead the Americas learning strategy aligned with DOS, Franchise, and Wholesale commercial objectives.
• Develop scalable programs for product knowledge, selling excellence, leadership, and client experience.
• Own onboarding framework for retail employees and Franchise/Wholesale partners.
• Design Train-the-Trainer programs and certify internal trainers across regions.
• Coordinate field visits, coaching, and assess training impact on performance.
• Collaborate with Retail Excellence, Wholesale, CRM, Marketing, HR, Retail Ops, Finance and HQ.
• Monitor KPIs, certifications, field assessments, and training effectiveness.

Skills

Luxury retail training

Facilitation

Field coaching

Train-the-Trainer

Talent development

Stakeholder management

Onboarding programs

Tools

Insider LMS

Microsoft Office

Job description

Hublot seeks a Retail Learning & Development Manager to lead learning across the Americas, supporting DOS, Franchise, and Wholesale teams. You will design scalable programs for product knowledge, selling excellence, leadership, and client experience, while building onboarding and Train-the-Trainer initiatives.

This role requires extensive field travel to coach boutiques, support openings, and drive measurable commercial performance through learning.