Keyholder

MCM WORLDWIDE; Santa Clara (CA); On-site; USD 46,000 - 62,000; Full time

Job summary

A luxury lifestyle brand is seeking a Keyholder to join their retail leadership team. The role involves providing exceptional customer service, supporting store operations, and motivating sales associates. Ideally, candidates should have 2+ years of luxury retail experience and excellent interpersonal skills. This position plays a pivotal role in enhancing customer relationships and achieving sales goals while creating an inclusive team environment.

Qualifications

• Minimum of 2 years luxury retail experience in a similar role.
• Ability to build and maintain effective working relationships with team members.
• Strong interpersonal and communication skills.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong interpersonal and communication skills.
• Ability to operate independently and with discretion, and work effectively under pressure.
• Excellent skills in operating personal computers, POS systems, and various software packages including MS Office.
• Ability to influence and negotiate.

Responsibilities

• Support store manager with daily operations.
• Perform functions such as opening/closing and checking in merchandise.
• Supervise sales transactions to ensure accurate processing.
• Engaged in promoting and selling products to ensure customer satisfaction.

Skills

Customer service skills

Team collaboration

Communication skills

Interpersonal skills

Team leadership

Interpersonal skills

Tools

POS systems

MS Office

Job description

Our Brand

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM’s millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

Description

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM: www.mcmworldwide.com

Working With Us

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards. Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM’s commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Position Overview

As a Keyholder, you will be an integral part of MCM’s retail leadership team. The Keyholder’s primary responsibility is to provide the highest level of customer service by demonstrating advanced product knowledge, build quality customer relationships that result in increased sales and repeat business. The Keyholder is expected to be the link between the management team and the sales associates and assist in performing a wide range of functions from maintaining a clientele book to merchandising the sales floor and motivate employees on objectives sales to exceed goals. The ideal candidate is a quick thinker, friendly with excellent customer service skills. Possess at least two years of previous LUXURY retail experience in a similar or supervisory role.

Requirements

Key Responsibilities

• Support store manager with management and coordination of the daily operations of the store.
• Perform functions such as opening/closing, checking in merchandise, and preparing and making deposits as needed.
• Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Engaged in promoting and selling products to ensure customer satisfaction.

Experience & Key Competencies

• Must possess a minimum of 2 years luxury retail experience in a similar role.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with a willingness to set and maintain high standards of performance.
• Ability to learn and adapt quickly in a fast-paced environment.
• Strong interpersonal and communication skills
• Ability to operate independently and with discretion, and work effectively under pressure.
• Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
• Ability to influence and negotiate.