Luxury Retail Keyholder - Lead & Earn with Discounts

SMCP – Sandro, Maje, Claudie Pierlot, Fursac; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Wardrobe provided

Job summary

SMCP is seeking a Full-time Keyholder in the Meatpacking District, NYC. This role offers a base hourly rate of $21–$23 plus a 2–4% commission on personal sales, with a wardrobe provision.

You will support store leadership, drive exceptional customer service, and build lasting client relationships in a luxury retail environment. Join SMCP’s Sandro, Maje, and Claudie Pierlot brands, delivering Parisian-inspired fashion experiences.

Qualifications

• 1+ year of experience in retail or customer service, with supervisory experience preferred.
• Luxury retail experience and strong communication skills.
• Flexible availability including evenings, weekends, and holidays.
• Passion for fashion and trends.

Responsibilities

• Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
• Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
• Provide exceptional customer service with product knowledge and personal recommendations.
• Build and maintain a client book, fostering relationships and loyalty.
• Achieve sales targets through outstanding service and brand values.
• Address customer service issues promptly and professionally.
• Maintain high store standards, ensuring a welcoming and organized environment.
• Oversee stock replenishment to align with demand and visual standards.
• Support new hires and encourage team development, promoting a growth-focused culture.
• Motivate the team to meet sales goals, fostering a results-oriented environment.
• Create an inclusive, personalized shopping experience, welcoming clients to our collections.
• Guide clients through their shopping journey, meeting their unique needs.

Skills

Retail experience

Customer service

Supervisory experience

Fashion knowledge

Job description

SMCP is seeking a Full-time Keyholder in the Meatpacking District, NYC. This role offers a base hourly rate of $21–$23 plus a 2–4% commission on personal sales, with a wardrobe provision.

You will support store leadership, drive exceptional customer service, and build lasting client relationships in a luxury retail environment. Join SMCP’s Sandro, Maje, and Claudie Pierlot brands, delivering Parisian-inspired fashion experiences.