Luxury Retail IT Helpdesk – User Support & Hardware

GEARYS Beverly Hills; Beverly Hills (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

GEARYS Beverly Hills is seeking an IT/Help Desk Specialist at our Beverly Hills location. The ideal candidate has 1-3 years of experience. Join the luxury retail team with growth opportunities and excellent benefits.

The role involves providing technical support to all staff, handling tickets, and maintaining hardware and software inventory. Strong communication and customer service are essential.

Qualifications

• 2+ years of experience providing IT support to all levels of end-users.
• Excellent time management and prioritization skills.
• Strong communication, documentation, and customer service abilities.

Responsibilities

• Provide technical support for staff and end-users at all levels.
• Interact with users via phone, email, and chat to resolve issues.
• Deliver excellent customer service through effective communication and troubleshooting.
• Troubleshoot and administer desktops, laptops, mobile devices, printers, peripherals, and telephony.
• Work within a centralized ticketing system and document resolutions.
• Collaborate with teammates, consultants, and vendors to maintain standards.

Skills

IT support

Customer service

Troubleshooting

Communication

Documentation

Time management

Job description

GEARYS Beverly Hills is seeking an IT/Help Desk Specialist at our Beverly Hills location. The ideal candidate has 1-3 years of experience. Join the luxury retail team with growth opportunities and excellent benefits.

The role involves providing technical support to all staff, handling tickets, and maintaining hardware and software inventory. Strong communication and customer service are essential.