IT/ Helpdesk Specialist

GEARYS Beverly Hills; Beverly Hills (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

GEARYS Beverly Hills is seeking an IT/Help Desk Specialist at our Beverly Hills location. The ideal candidate has 1-3 years of experience. Join the luxury retail team with growth opportunities and excellent benefits.

The role involves providing technical support to all staff, handling tickets, and maintaining hardware and software inventory. Strong communication and customer service are essential.

Qualifications

• 2+ years of experience providing IT support to all levels of end-users.
• Excellent time management and prioritization skills.
• Strong communication, documentation, and customer service abilities.

Responsibilities

• Provide technical support for staff and end-users at all levels.
• Interact with users via phone, email, and chat to resolve issues.
• Deliver excellent customer service through effective communication and troubleshooting.
• Troubleshoot and administer desktops, laptops, mobile devices, printers, peripherals, and telephony.
• Work within a centralized ticketing system and document resolutions.
• Collaborate with teammates, consultants, and vendors to maintain standards.

Skills

IT support

Customer service

Troubleshooting

Communication

Documentation

Time management

Job description

GEARYS Beverly Hills, voted one of Los Angeles Business Journal's Best Places to Work 2026 has an exciting opportunity for an IT/Help Desk Specialist at our Beverly Hills location.The ideal candidate to has 1-3 years of experience. Come join the best team in Luxury Retail with growth opportunities and excellent benefits!

Responsibilities:

• Provide technical support for all levels of staff and end-users.
• Interact with users via phone, email, and chat to resolve issues efficiently.
• Deliver excellent customer service through effective communication & troubleshooting.
• Provide end-user technical support, including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony
• Work within a centralized ticketing system to respond to users and document resolutions.
• Collaborate with employees, consultants, and vendors to maintain standards and functionality
• Utilize third party/partner technical resources to solve problems where necessary.
• Coordinate preparation and installation of new computing equipment and upgrade/repair existing equipment
• Assist with IT projects and tasks as assigned by the IT Manager
• Maintain hardware and software inventory.

Requirements:

• 2+ years of experience providing IT support to all levels of end-users.
• Ability to work effectively, both individually and as part of a team.
• Critical thinker and problem-solver with strong organizational skills
• Excellent time management skills and ability to prioritize tasks
• Self-starter, energetic, and meticulous attention to detail
• Superior communication, documentation, and customer service skills.
• General competencies in M365 applications including Word, Excel, and Outlook.
• Functional understanding of network infrastructure: routers, switches, and firewalls.
• Basic understanding of Windows Servers, including Active Directory
• Knowledge of VOIP, RMM, EDR and MDR systems will be considered a plus.
• Previous experience with POS in Retail preferred

This is an hourly, full-time role paying between $25-$30 per hour, depending on experience. We offer a robust benefits program and award-winning company culture.