Luxury Jewelry Customer Experience Specialist

GEARYS Beverly Hills; Beverly Hills (CA); In loco; USD 32.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Luxury retail

Team environment

Customer service focus

Descrizione del lavoro

GEARYS Beverly Hills is seeking a Customer Service Specialist to ensure a seamless experience in person, online, and by phone or email. You will handle orders, returns, back orders, complaints, and damage claims while upholding the brand's exceptional standards.

In this fast-paced luxury retail environment, you'll collaborate with sales, buying, IT, marketing, and logistics teams to keep orders accurate and on schedule.

Competenze

• Excellent communication across multiple channels (in person, online, phone, email).
• Ability to multitask and prioritize duties while maintaining accurate order fulfillment.
• Keen eye for detail to resolve issues and uphold standards.

Mansioni

• Handle incoming/outgoing orders and POS transactions.
• Manage customer correspondence and ensure timely follow-up.
• Support sales team and back-up sales activities as needed.
• Process returns, backorders, cancellations, refunds or credits per policy.
• Coordinate with buying office on back orders to maintain stock levels.
• Assist stockroom staff with handling instructions and merchandise flow.
• Perform data entry audits and collaborate with accounting.

Conoscenze

Excellent communication

Multitasking

Attention to detail

Self-starter

Willingness to learn

Team support

Collaboration

Positive attitude

Descrizione del lavoro

GEARYS Beverly Hills is seeking a Customer Service Specialist to ensure a seamless experience in person, online, and by phone or email. You will handle orders, returns, back orders, complaints, and damage claims while upholding the brand's exceptional standards.

In this fast-paced luxury retail environment, you'll collaborate with sales, buying, IT, marketing, and logistics teams to keep orders accurate and on schedule.