IT/Help Desk Specialist

Icon Fitness; Beverly Hills (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Award-winning culture

Job summary

GEARYS Beverly Hills is seeking an on-site IT/Help Desk Specialist to support staff and end-users across desktops, laptops, mobile devices, printers, and telephony while delivering excellent customer service.

The ideal candidate has 1–3 years of IT experience, strong communication skills, and solid knowledge of MS 365 apps, Active Directory, and basic networking. Retail POS experience is a plus and the role offers a competitive hourly rate.

Qualifications

• 2+ years of IT support experience across end-users and staff
• Strong customer service and problem-solving skills
• Familiarity with MS 365 apps (Word, Excel, Outlook) and AD
• Basic networking concepts (routers, switches, firewalls)
• Experience with desktops, laptops, mobile devices, printers and telephony
• Retail POS experience is a plus

Responsibilities

• Provide technical support for staff and end-users via phone, email, and chat
• Troubleshoot hardware, software, and network issues and document resolutions
• Maintain inventory of hardware and software; assist with IT projects
• Collaborate with vendors and IT manager to ensure standards and security
• Assist with deployment and upgrades of equipment and systems

Skills

IT support

Customer service

Communication

Time management

Teamwork

MS 365

Active Directory

Networking basics

POS in Retail

VOIP/RMM/EDR/MDR

Tools

MS 365 applications

POS systems

VOIP

RMM

EDR

MDR

Job description

# IT/Help Desk SpecialistCorporate Staff in 351 N Beverly Dr, Beverly Hills, CA 90210, USAFull-time Regular**About GEARYS Beverly Hills:**For more than 95 years, GEARYS has been a beloved Beverly Hills institution and one of the city's most iconic family-owned businesses. As a true landmark in the community, we take pride in our rich heritage while continuing to evolve and grow. We're equally proud of the culture we've built. This year, GEARYS was recognized by the Los Angeles Business Journal as one of the Best Places to Work in Los Angeles - an honor that reflects our commitment to creating a collaborative, inspiring, and values-driven workplace.We are looking to fill an exciting opportunity for an on-site IT/Help Desk Specialist. The ideal candidate has 1-3 years of experience. Come join the best team in Luxury Retail with growth opportunities and excellent benefits!**Responsibilities:**- Provide technical support for all levels of staff and end-users.- Interact with users via phone, email, and chat to resolve issues efficiently.- Deliver excellent customer service through effective communication & troubleshooting.- Provide end-user technical support, including troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony- Work within a centralized ticketing system to respond to users and document resolutions.- Collaborate with employees, consultants, and vendors to maintain standards and functionality- Utilize third-party/partner technical resources to solve problems where necessary.- Coordinate preparation and installation of new computing equipment and upgrade/repair existing equipment- Assist with IT projects and tasks as assigned by the IT Manager- Maintain hardware and software inventory.**Requirements:**- 2+ years of experience providing IT support to all levels of end-users.- Ability to work effectively, both individually and as part of a team.- Critical thinker and problem-solver with strong organizational skills- Excellent time management skills and ability to prioritize tasks- Self-starter, energetic, and meticulous attention to detail- Superior communication, documentation, and customer service skills.- General competencies in M365 applications including Word, Excel, and Outlook.- Functional understanding of network infrastructure: routers, switches, and firewalls.- Basic understanding of Windows Servers, including Active Directory- Knowledge of VOIP, RMM, EDR and MDR systems will be considered a plus.- Previous experience with POS in Retail preferredThis is an hourly, full-time role paying between $25-$30 per hour, depending on experience. We offer a robust benefits program and award-winning company culture.GEARYS Beverly Hills first opened its doors in 1930, in its consistent current location, as a small neighborhood store that offered everything from hardware to dinnerware. Named after our founder, H.L. Geary, himself a former President of the Beverly Hills Chamber of Commerce, this little store had big potential. Over the last 95 years and now under the leadership of Thomas J. Blumenthal, GEARYS Beverly Hills has flourished becoming a well-known fixture in Beverly Hills, with an outstanding reputation for unparalleled customer service.## Explore Company Location