Luxury Retail Experience Lead

TUMI; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Sick time

EAP

401(k) with company match

Incentive program eligibility

Job summary

TUMI is seeking an Associate Manager to lead in-store client experiences, build lasting relationships, and drive luxury sales through outstanding service in our Miami retail environment. The role emphasizes coaching and developing store staff, maintaining visual standards, and collaborating across teams to grow the brand while meeting KPI targets and delivering world-class client care.

Strong communication, initiative, and integrity are essential, as is flexibility to work evenings, weekends,

Qualifications

• Passion for luxury lifestyle and client service.
• Proven sales success and KPI achievement.
• Ability to lift up to 30 pounds and navigate a retail floor.
• Flexible availability for nights, weekends, and holidays.
• Openness to feedback and collaboration with the team.

Responsibilities

• Meet and exceed store sales and KPI goals.
• Demonstrate initiative, plan and prioritize, drive change.
• Train and develop store associates through coaching and roleplay.
• Communicate effectively to build lasting client relationships.
• Maintain payroll accuracy and comply with company policies.
• Uphold visual merchandising standards and superior client experience.

Skills

Sales experience

Client service

Integrity

Time management

Flexible schedule

Job description

TUMI is seeking an Associate Manager to lead in-store client experiences, build lasting relationships, and drive luxury sales through outstanding service in our Miami retail environment. The role emphasizes coaching and developing store staff, maintaining visual standards, and collaborating across teams to grow the brand while meeting KPI targets and delivering world-class client care.

Strong communication, initiative, and integrity are essential, as is flexibility to work evenings, weekends,