Luxury Retail Brand Ambassador & Sales Expert

Tapestry (Coach/Kate Spade); Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Coach is seeking a Sales Associate in a luxury retail environment in Phoenix. You will deliver an elevated shopping experience, meet personal and store sales goals, and support daily operations. The role blends high-end service, omni-channel selling, and teamwork to drive brand loyalty and revenue.

The position requires 1+ years in luxury retail sales, strong English, and familiarity with POS systems and social media tools. Flexibility for nights and weekends is expected.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation and basic digital tools (iPad/laptop).
• Strong English proficiency is required.

Responsibilities

• Represent Coach as a brand ambassador and adhere to style and service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and drive repeat purchases.
• Develop and execute personal sales plans to meet or exceed KPIs.
• Source new customers and maintain relationships to close sales.
• Maintain a high energy, manage multiple customers, and adapt selling techniques.

Skills

POS operation

English proficiency

Luxury retail

Social media savvy

Live-stream shopping

Tools

Walkie-Talkie

iPad

Laptop

Mobile POS

Job description

Coach is seeking a Sales Associate in a luxury retail environment in Phoenix. You will deliver an elevated shopping experience, meet personal and store sales goals, and support daily operations. The role blends high-end service, omni-channel selling, and teamwork to drive brand loyalty and revenue.

The position requires 1+ years in luxury retail sales, strong English, and familiarity with POS systems and social media tools. Flexibility for nights and weekends is expected.