Luxury Retail Associate Manager: Client Experience Lead

TUMI; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Employee discount

Comprehensive benefits

401(k) match

Commuter benefits

Job summary

TUMI's Retail team in Orlando, FL is seeking an Associate Manager who delivers a client experience that reflects the brand ethos, builds strong relationships, and drives sales through outstanding service.

The ideal candidate will have a passion for luxury, travel, fashion, and lifestyle markets, demonstrate leadership, coach peers, and contribute to growth, KPI achievement, and store leadership.

Qualifications

• Strong sales and client experience, luxury market preferred.
• Ability to meet sales goals and KPI targets.
• Flexible availability for nights, weekends, and holidays.
• Experience in coaching and development.

Responsibilities

• Meet and exceed personal sales and KPI metrics.
• Plan, prioritize, and drive change in the store.
• Train and develop store associates.
• Coach and provide feedback to staff.
• Maintain visual merchandising and client experience.
• Ensure payroll accuracy and store compliance.

Skills

Sales expertise

Client service

Leadership

Time management

Communication

Team collaboration

Luxury retail

Flexibility

Job description

TUMI's Retail team in Orlando, FL is seeking an Associate Manager who delivers a client experience that reflects the brand ethos, builds strong relationships, and drives sales through outstanding service.

The ideal candidate will have a passion for luxury, travel, fashion, and lifestyle markets, demonstrate leadership, coach peers, and contribute to growth, KPI achievement, and store leadership.