Retail - Retail Associate

Spa Ojai; Ojai (CA); On-site; USD 22,041 - 30,307; Full time

Job summary

Spa Ojai is seeking a guest-focused Retail Associate for its luxury retail outlet in Ojai, CA. You will stock shelves, maintain a pristine shop, and provide superior service with calm, clear communication about body care and skincare benefits.

Ideal candidates will handle cash transactions with accuracy, respond to guest inquiries within two business days, and collaborate with Retail Leadership on inventory and merchandising needs, while upholding luxury standards and professional presentation.

Qualifications

• Strong verbal and written communication.
• Exceptional customer service with a luxury mindset.
• Experience handling cash and balancing cash drawers.
• Experience with inventory control and stock organization.
• Professional grooming and presentation required.

Responsibilities

• Interact with guests in a courteous, empathetic, and discrete manner.
• Maintain merchandising and cleanliness of the retail outlet space.
• Handle cash, credit cards, and gift cards accurately.
• Perform basic arithmetic and use email for communication.
• Assist with inventory counts and shipping/receiving as needed.
• Follow safety, emergency, and emergency procedures.

Skills

Communication skills

Customer service

Cash handling

Inventory control

Grooming

Organizational skills

Stand for long period

Job description

905 Country Club Rd, Ojai, CA 93023, USA

Job Description

Posted Friday, July 10, 2026 at 10:00 AM

Responsible for guest experience in the retail outlet: stocking, cleaning all shelves and fixtures/furniture, reporting to Retail leadership if anything negatively impacts the guests’ shopping experience. High guest contact (in person or on the phone) and the art of giving superior service, using a pleasant and calm voice with perfect diction, and luxury standards adhered to. Ability to clearly explain body care and skin care ingredients and their benefits to the guests is critical. Follow all procedures for proper cash, credit card and gift card handling. Be personally responsible for cash bank. All communication regarding guest orders must be replied to within 2 business days and in a proper business format. Communicate closely with Retail Leadership regarding any issues with merchandise, the physical plant, inventory needs and daily ship outs. Maintains a clean and orderly work space. Excellent communication skills with internal and external guests is a must. Assists with pre‑inventory counting when needed.

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Skills and Qualifications

Communication skills (verbal, non‑verbal and written). Desire to work at luxury resort industry (requires weekends, evenings and holidays). Customer service skills must be at a very high level. Basic email and letter composition skills. Experience with cash handling procedures and inventory control. Ability to stand for 7 hours in the outlet. Organizational skills a must. Grooming – professional appearance and presentation.

Desirable: Experience in a retail boutique setting or experience at a luxury resort.

Essential Job Functions

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Associate will be required to perform any other job‑related duties assigned by their supervisor.

• Ability to interact with guests and other employees in a courteous, empathetic, and discrete manner.
• Ability to maintain the standards of merchandising of the retail outlet/work space.
• Ability to handle cash, credit cards and gift cards with accuracy.
• Ability to perform basic arithmetic including use of percentages.
• Ability to use email.
• Ability to count and record inventory accurately.
• Ability to prioritize the work for the day/week.
• Ability to read and effectively write, including maintaining filing system and logs.
• Ability to operate motor vehicle (for example: retail cart).
• Ability to lift and move approximately 30 lbs. including setting and storing in overhead areas.
• Ability to carry out all safety and emergency procedures (for example: fire, crowd control, inclement weather, emergency procedures).
• Ability to bend, squat, kneel, climb and reach.
• Ability to stand and walk on a prolonged/continuous basis.
• Ability to properly maintain and operate electronic equipment (example: calculator, telephone, printers).
• Ability to move freely within work area.
• Ability to work in temperature extremes.

905 Country Club Rd, Ojai, CA 93023, USA