Reservations Specialist - Guest Experience & Sales

Spa Ojai; Ojai, Northern (CA, KY); Hybrid; USD 35,000 - 54,000; Full time

Job summary

Spa Ojai is seeking a Reservations Associate to manage high-volume inbound calls and assist guests in customizing stays using Opera, OpenTable, and ResortSuite. You will communicate via Google for Work, ensure accuracy, and book activities such as Spa, Golf, and F&B while upholding Forbes Five Star standards.

This role requires a friendly, professional demeanor, strong English communication, basic math, and the ability to multi-task in a fast-paced luxury setting.

Qualifications

• Minimum of one year customer service experience.

Responsibilities

• Answer incoming reservations calls and handle inquiries in accordance with Forbes Five Diamond Standards.

Skills

Customer service

High-volume calls

English proficiency

Basic math

Phone etiquette

Communication skills

Teamwork

MS Office

Typing

Attention to detail

Multitasking

Second language

Tools

Opera Reservations

OpenTable

ResortSuite

Google for Work

MS Excel

Job description

Spa Ojai is seeking a Reservations Associate to manage high-volume inbound calls and assist guests in customizing stays using Opera, OpenTable, and ResortSuite. You will communicate via Google for Work, ensure accuracy, and book activities such as Spa, Golf, and F&B while upholding Forbes Five Star standards.

This role requires a friendly, professional demeanor, strong English communication, basic math, and the ability to multi-task in a fast-paced luxury setting.