Luxury Retail Associate — Clienteling & Omnichannel

FashionUnited; Aurora (OH); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. The Sales Associate is the front‑line ambassador responsible for delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.

This role blends luxury‑retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue. Ability to work flexible hours, including nights and weekends, is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment,
• Strong English language proficiency.
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

English proficiency

Social media savvy

Customer service

Tools

POS operation

Mobile POS

iPad

Job description

Coach is a global fashion house founded in New York in 1941. The Sales Associate is the front‑line ambassador responsible for delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.

This role blends luxury‑retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue. Ability to work flexible hours, including nights and weekends, is required.