Luxury Retail Assistant Manager — Sleep Experience Lead

Saatva, Inc.; Pittsburgh (Allegheny County); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K employer match

Paid vacation time

Bonus opportunities

FSA/HSA/commuter benefits

Employee referral bonus program

Job summary

Saatva is hiring a dedicated Assistant Manager to join our nationwide network of state-of-the-art Viewing Rooms. The Assistant Manager is the heartbeat of every brick-and-mortar Saatva location, delivering an immersive, elevated experience with our full range of mattresses.

We seek a candidate with leadership skills, strong product knowledge, and a passion for helping customers discover the power of a great night’s sleep.

Qualifications

• At least 2 years of customer-facing experience, ideally in luxury products.
• Preferred ASM or similar management experience.
• Excellent coaching and mentoring skills.

Responsibilities

• Collaborate with Viewing Room Manager to meet/exceed sales goals.
• Foster positive culture through team building and mentorship.
• Maintain organized, multitasking daily operations.
• Build rapport with customers for an informed, high-quality shopping experience.
• Assist management to keep team focused on first-class service.
• Leverage computer skills and software to boost productivity and efficiency.
• Uphold clean, safe, healthy work environment reflecting Saatva's standards.
• Align scheduling with Manager’s time off to optimize operations.

Skills

Customer service

Leadership

Communication

Team mentorship

Retail management

Tools

Retail software

Job description

Saatva is hiring a dedicated Assistant Manager to join our nationwide network of state-of-the-art Viewing Rooms. The Assistant Manager is the heartbeat of every brick-and-mortar Saatva location, delivering an immersive, elevated experience with our full range of mattresses.

We seek a candidate with leadership skills, strong product knowledge, and a passion for helping customers discover the power of a great night’s sleep.