Luxury Retail Assistant Manager — Drive Sales & Service

HERMES MAROQUINERIE-SELLERIE (HMS); Illinois; On-site; USD 92,000 - 104,000; Full time

Benefits offered by this job

Commission and bonuses

Medical, Dental, Vision

Life Insurance

Paid time off

Parental leave

401(k) with company match

Flexible spending accounts

Product discount

EAP resources

Job summary

Hermès Chicago Boutique is seeking an Assistant Manager to partner with the Managing Director and Floor Director to drive sales, develop clients via CRM, and coach staff in a luxury environment.

You will supervise daily operations, model exceptional service on the sales floor, and identify opportunities by métier, coordinating with specialists to hit boutique targets. Strong leadership and CRM knowledge are essential.

Qualifications

• 4+ years of retail management experience; prior experience in a luxury environment preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.
• Regular in-person work at a Company-designated work location is an essential function of this position.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates an active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders.
• Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure are clearly communicated to team and all are actively compliant.
• Monitor E-time and scheduling needs for the staff.
• Organizes seasonal trainings including key métier points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Making critical client decisions and runs business during Managing Director/Floor Director’s visits to Preview/Podium.

Skills

Retail management

Excel

Word

Cegid

E-time

Sales data analysis

Communication

Flexibility

In-person work

Tools

CRM

POS systems

Payroll systems

Job description

Hermès Chicago Boutique is seeking an Assistant Manager to partner with the Managing Director and Floor Director to drive sales, develop clients via CRM, and coach staff in a luxury environment.

You will supervise daily operations, model exceptional service on the sales floor, and identify opportunities by métier, coordinating with specialists to hit boutique targets. Strong leadership and CRM knowledge are essential.