Luxury Retail Assistant Manager: Lead Sales & Service

Join; Beverly Hills (CA); On-site; USD 92,000 - 110,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Life Insurance and Disability

Paid time off

Parental Leave and Transition Time

401(k) and Roth Retirement Plan

Flexible spending accounts

Job summary

Hermès Beverly Hills' flagship boutique is seeking an Assistant Manager to partner with the Managing Director and Floor Director to run all aspects of the business, grow sales, and develop clients through CRM and service initiatives.

You will coach staff, model exceptional service on the sales floor, oversee scheduling, training, and performance reviews, and ensure Hermès standards are met. In MD/FD absence you will step in to lead operations.

Qualifications

• 4+ years of retail management experience; luxury environment preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders.
• Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure is clearly communicated to team and all are actively compliant.
• Monitor E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key métier points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Making critical client decisions and runs business during Managing Director/Floor Director’s visits to Preview/Podium.

Skills

Leadership

Communication

Sales analysis

Adaptability

Tools

Excel

Word

Cegid

E-time

Job description

Hermès Beverly Hills' flagship boutique is seeking an Assistant Manager to partner with the Managing Director and Floor Director to run all aspects of the business, grow sales, and develop clients through CRM and service initiatives.

You will coach staff, model exceptional service on the sales floor, oversee scheduling, training, and performance reviews, and ensure Hermès standards are met. In MD/FD absence you will step in to lead operations.