Luxury Retail Assistant Manager – Client Experience Leader

TUMI; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Comprehensive benefits

401(k) with company match

Commuter benefits

Sales bonus program

Job summary

TUMI is seeking an Assistant Manager for our Scottsdale luxury retail team to deliver an exceptional client experience that reflects the brand ethos. You will build strong client relationships, drive sales, and lead by example with outstanding service.

The ideal candidate will be passionate about luxury travel and fashion, service excellence, and have a proactive mindset to grow sales, KPI performance, and brand awareness through coaching and effective store leadership.

Qualifications

• Committed to client service in luxury retail.
• Passion for luxury, travel, fashion and lifestyle markets.
• Entrepreneurial mindset with a focus on growth and KPI delivery.

Responsibilities

• Meet and exceed personal sales and KPI metrics.
• Plan, prioritize, and drive strategic store initiatives.
• Demonstrate excellence in work, and complete tasks on time.
• Lead and develop others to maintain high service standards.

Skills

Client service

Sales

Leadership

Communication

Job description

TUMI is seeking an Assistant Manager for our Scottsdale luxury retail team to deliver an exceptional client experience that reflects the brand ethos. You will build strong client relationships, drive sales, and lead by example with outstanding service.

The ideal candidate will be passionate about luxury travel and fashion, service excellence, and have a proactive mindset to grow sales, KPI performance, and brand awareness through coaching and effective store leadership.