Luxury Retail Area Manager – Multi-Store Leader

Brobston Group; New York (NY); On-site; USD 120,000 - 140,000; Full time

Job summary

Diptyque Paris is seeking an Area Manager to lead a portfolio of stores, drive sales growth, uphold brand standards, and elevate the client experience. You will partner with Store Managers, report to the Regional Sales Director, and collaborate with cross-functional teams to deliver exceptional results.

The role emphasizes talent development, coaching, onboarding, and ensuring operational readiness for openings, events, and daily store operations across locations.

Qualifications

• Minimum 3 years of luxury retail store management experience.
• Minimum 2 years of multi-unit management experience.
• Bachelor’s degree in a related field preferred.
• Proven ability to lead remote teams and drive results.
• Strong business acumen and analytical skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).

Responsibilities

• Drive top-line sales and profitability across all stores in the area.
• Analyze business performance and develop actionable strategies to meet or exceed targets.
• Lead new product launches and ensure successful execution at store level.
• Monitor inventory needs and partner with allocation teams to support business demands.
• Share best practices and ensure consistent execution across locations.
• Recruit, onboard, and retain top talent across the area.
• Partner with Store Managers to build high-performing teams and succession plans.
• Conduct regular coaching, feedback, and performance reviews.
• Foster an inclusive and inspiring work environment aligned with Diptyque’s values.
• Support training initiatives and ensure ongoing development of store teams.
• Champion Diptyque’s signature service and selling ceremony across all stores.
• Coach teams on clienteling strategies and CRM utilization.
• Ensure stores meet or exceed client experience evaluation goals.
• Support omnichannel initiatives and ensure teams are trained on tools and expectations.
• Partner with retail marketing to plan and execute in-store events.
• Monitor competitive activity and share insights with leadership.
• Support local marketing efforts for new store openings and activations.
• Collaborate with regional and cross-functional teams to support new store openings.
• Lead recruitment, onboarding, and training of new store teams.
• Coordinate inventory delivery, merchandising setup, and operational readiness.

Skills

Store management

Multi-unit management

Leadership

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Diptyque Paris is seeking an Area Manager to lead a portfolio of stores, drive sales growth, uphold brand standards, and elevate the client experience. You will partner with Store Managers, report to the Regional Sales Director, and collaborate with cross-functional teams to deliver exceptional results.

The role emphasizes talent development, coaching, onboarding, and ensuring operational readiness for openings, events, and daily store operations across locations.