Ocean Activities Guest Concierge

Four Seasons Hotels and Resorts; Naples (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Lucrative salary

Excellent benefits package

Complimentary hotel stays globally

Tuition reimbursement

Job summary

Four Seasons Hotels and Resorts in Naples, FL, seeks a dedicated Ocean Activities team member to support daily aquatic operations and guest experiences. You will assist in delivering programs, ensuring safety, and providing expert guidance on ocean awareness while collaborating with a dynamic team.

The role emphasizes exceptional service, adherence to safety standards, and readiness for weekend/holiday shifts in a luxury resort environment.

Qualifications

• Delivers high level of customer service to residents, hotel guests, and visitors.
• Maintains safety protocols and required certifications.
• Communicates knowledge of ocean ecology and the local region.

Responsibilities

• Deliver outstanding customer service to residents, guests, and visitors with accurate guidance on ocean safety and local knowledge.
• Facilitate aquatic programs, coordinate activities, and support guest experiences.
• Promote services, assist with reservations, and uphold program standards.
• Maintain safety documentation, incident reports, and equipment logs as required.
• Participate in trainings, performance evaluations, and team development.

Skills

Customer service

Safety protocols

Ocean awareness

Teamwork

Job description

Four Seasons Hotels and Resorts in Naples, FL, seeks a dedicated Ocean Activities team member to support daily aquatic operations and guest experiences. You will assist in delivering programs, ensuring safety, and providing expert guidance on ocean awareness while collaborating with a dynamic team.

The role emphasizes exceptional service, adherence to safety standards, and readiness for weekend/holiday shifts in a luxury resort environment.