Luxury Resort Reservations Agent (Remote for Select States)

The Lodge at Primland, Auberge Collection; Meadows of Dan (VA); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Parking

Free Team Member Cafeteria

Holiday Pay

Team Member Stay Program

50% off F&B + Spa

Job summary

The Lodge at Primland, Auberge Collection in Meadows of Dan, Virginia, is seeking a Reservations Agent to provide bespoke guest experiences and handle reservations, pricing, and special offers with a premium touch.

You will collaborate with the guest services team to resolve issues, upsell resort experiences, and ensure accurate billing, delivering exceptional service in a luxury mountain retreat.

Qualifications

• Two years in a hospitality, spa, or reservations role, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Gracious people and sales skills, excellent phone manner and ability to engage with guests.
• Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

• Respond to guests’ inquiries regarding room reservations, availability, pricing, and offers.
• Assist and ensure effective guest challenge resolution with fellow guest service and other departments.
• Ensure billing and financial transactions are accurate for guests.
• Upsell services and offerings, educating guests about resort offerings.
• Remote only for FL, GA, NC, PA, SC, TN, VA.

Skills

Hospitality experience

Business correspondence

Sales skills

Team collaboration

Job description

The Lodge at Primland, Auberge Collection in Meadows of Dan, Virginia, is seeking a Reservations Agent to provide bespoke guest experiences and handle reservations, pricing, and special offers with a premium touch.

You will collaborate with the guest services team to resolve issues, upsell resort experiences, and ensure accurate billing, delivering exceptional service in a luxury mountain retreat.