Luxury Resort GM: Lead Operations & Guest Experience

Goodwin Recruiting; Warm Springs (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary hotel stays

Discounted hotel stays

Travel benefits

Paid time off

Job summary

Goodwin Recruiting seeks a Restaurant General Manager for a high-volume luxury resort in Hot Springs, VA. You will lead daily restaurant operations, coach teams, and ensure top-tier guest experiences in a dynamic, collaborative environment.

Ideal candidates have 4+ years in leadership roles, experience in hotel or resort settings, and strong knowledge of F&B financials and beverage programs. This role calls for on-site leadership and relocation to the Hot Springs area.

Qualifications

• 4+ years of restaurant leadership experience; General Manager experience highly preferred.
• Experience in a high-volume, fast-paced restaurant environment preferable in a hotel or resort environment.
• Sports bar or high-volume casual/upscale casual restaurant experience required
• Strong understanding of food and beverage financials, including cost, inventory, and par controls
• Knowledge of beer, wine, spirits, and cocktail programs
• Luxury hotel, resort, or upscale hospitality experience
• Collaborative, positive, and hands-on leadership style
• Strong guest service, communication, and team-development skills
• Excellent attention to detail with the ability to manage multiple priorities
• Willingness to relocate to and live in the Hot Springs, Virginia area

Responsibilities

• Lead daily restaurant operations while ensuring exceptional service and guest satisfaction
• Maintain a strong presence on the floor during peak periods, engaging with guests and supporting the team
• Coach, train, and develop associates to consistently elevate service and operational standards
• Oversee scheduling, payroll, forecasting, inventory, purchasing, and cost controls
• Monitor food and beverage quality, presentation, waste, liquor controls, and overall restaurant standards
• Monitor reservations, private parties and layering business.
• Collaborate the culinary team and other departments to drive success.
• Able to be creative and have input with cocktails, wine list and beverage selection.

Skills

Restaurant leadership

Guest service

Team development

Communication

Operations management

Job description

Goodwin Recruiting seeks a Restaurant General Manager for a high-volume luxury resort in Hot Springs, VA. You will lead daily restaurant operations, coach teams, and ensure top-tier guest experiences in a dynamic, collaborative environment.

Ideal candidates have 4+ years in leadership roles, experience in hotel or resort settings, and strong knowledge of F&B financials and beverage programs. This role calls for on-site leadership and relocation to the Hot Springs area.