Luxury Resort Front Office Guest Services Lead

Opal Grand Resort; Delray Beach (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Complimentary associate parking

Complimentary shift meal

25% Discount in Resort outlets

Team Member discount

Friends and Family Discount

Job summary

Opal Grand Oceanfront Resort & Spa in Delray Beach, FL seeks a Guest Services Manager to lead the Front Office team, including Front Desk, PBX, concierge, bellman and valet operations. The role reports to the Front Office Manager and emphasizes attention to guest satisfaction and seamless service across departments.

The position requires strong communication, supervisory experience in a luxury resort, and the ability to manage multiple tasks, schedules and guest requests with professionalism.

Qualifications

• High School Diploma/GED required; additional education preferred.
• Previous experience in supervisory role in front office luxury resort required.
• Must be able to work weekends, evenings and holidays.
• Exceptional interpersonal skills.
• Written and verbal communication skills.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Welcomes and completes established check-in/check-out procedures for arriving guests on a daily basis.
• Answers inquiries and accepts reservations, communicating rates and information, using suggestive selling techniques.
• Communicates effectively to provide clear direction to staff.
• Maintains good customer relations by staying informed of in-house and area functions.
• Controls cash transactions at the Front Desk and maintains personal bank as per policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Responds to guests' requests, problems, complaints and/or accidents with courtesy and efficiency.
• Develops employee morale and ensures training of Front Office personnel.
• Maximizes room revenue and occupancy by reviewing status daily and monitoring house count.
• Participates in MOD program as scheduled and completes checklists during nights/weekends.
• Maintains professional relationships with managers, employees and other departments.
• Operates Front Office computer systems and produces reports.

Skills

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Conflict resolution

Patience and listening

Education

High School Diploma/GED

Job description

Opal Grand Oceanfront Resort & Spa in Delray Beach, FL seeks a Guest Services Manager to lead the Front Office team, including Front Desk, PBX, concierge, bellman and valet operations. The role reports to the Front Office Manager and emphasizes attention to guest satisfaction and seamless service across departments.

The position requires strong communication, supervisory experience in a luxury resort, and the ability to manage multiple tasks, schedules and guest requests with professionalism.