Guest Services Lead – Luxury Resort Front Desk

Socket.dev; Delray Beach (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Complimentary associate parking

Complimentary shift meal

25% Discount in Resort outlets

Team Member discount at Resorts within

Friends and Family Discount

Job summary

Opal Grand Oceanfront Resort & Spa in Delray Beach, FL is seeking a Guest Services Manager to lead the Front Office team, including Front Desk, PBX, concierge, bell staff and valet. You will ensure smooth check-in/check-out, optimize occupancy and revenue, and maintain high levels of guest satisfaction.

The role requires strong communication, staff training, and cross-department collaboration, with a focus on guest relations, problem resolution, and adherence to SOPs.

Qualifications

• High School Diploma/GED required; additional education preferred.
• Previous supervisory experience in front office luxury resort.
• Must be able to work weekends, evenings and holidays.
• Exceptional interpersonal skills.
• Written and verbal communication skills.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.

Responsibilities

• Welcomes and completes check-in/check-out procedures to ensure guest satisfaction.
• Communicates hotel rates and information; uses suggestive selling to maximize occupancy and revenue.
• Directs front desk, PBX, concierge, bellman & valet teams; oversees Front Office operations.
• Maintains professional relationships with staff and other departments; ensures timely issue resolution.
• Monitors daily house counts and status to maximize room revenue and occupancy.
• Participates in the MOD program and completes required checklists on nights/weekends.
• Operates Front Office systems, generates reports, and ensures proper communication of messages and mail.

Skills

Interpersonal skills

Written & verbal communication

Time management

Conflict resolution

Patience & listening

Education

High School Diploma or GED

Job description

Opal Grand Oceanfront Resort & Spa in Delray Beach, FL is seeking a Guest Services Manager to lead the Front Office team, including Front Desk, PBX, concierge, bell staff and valet. You will ensure smooth check-in/check-out, optimize occupancy and revenue, and maintain high levels of guest satisfaction.

The role requires strong communication, staff training, and cross-department collaboration, with a focus on guest relations, problem resolution, and adherence to SOPs.