Luxury Resort F&B Manager — Guest Experience Leader

Ojai valley inn; Ojai (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

Ojai Valley Inn in Ojai, CA seeks an experienced F&B Manager to lead our restaurants and outlets within an upscale resort setting. You will supervise servers and bartenders, drive guest satisfaction, and uphold the highest service standards.

The role reports to the Director of Food & Beverage and Outlet General Managers, partnering with chefs and managers to deliver exceptional guest experiences while maintaining financial accountability. A luxury resort background is preferred.

Qualifications

• Essential: 3 years of restaurant management experience, preferably fine/un upscale dining.
• Experience in food and beverage administration.
• Proven supervisory skills and leadership ability.
• Knowledge of liquor laws and health dept regulations; TIPs certification.
• Thorough knowledge of POS systems (MICROS/ORACLE).
• Experience in resolving difficult guest situations.
• Excellent communication skills, verbal and written.
• Strong attention to detail.
• Computer literacy (Word and Excel).
• Professional appearance and demeanor.
• Solid analytical skills for financial responsibilities.
• Must have valid driver’s license.

Responsibilities

• Provide direction, support and communication to associates to ensure guest satisfaction.
• Delegate responsibilities to FOH associates.
• Conduct performance evaluations of FOH staff.
• Train and develop associates; foster individual growth.
• Establish service standards and ensure compliance via observations.
• Oversee daily conditions of facilities and equipment; recommend improvements.
• Control usage of food/beverage items and service equipment.
• Assist in scheduling to cover occupancy levels.
• Review daily revenue and labor reports to stay within budget and forecasts.
• Maintain up‑to‑date POS systems, inventory, wine lists and related information.
• Participate in pre-shift meetings to align on business levels and policies.
• Promote and sell to guests through active service involvement.
• Manage beverage operations and floor plans; update menus and notes as needed.
• Maintain positive relations with kitchen and other departments.
• Ensure excellent service for guests, community, vendors and investors.
• Know all menu items, ingredients, preparation methods and service.
• Perform other tasks as assigned by Directors of Restaurants and Outlets.

Skills

Positive personality

3+ years mgmt

Food & Beverage admin

Supervisory skills

Liquor laws knowledge

TIPs certification

POS systems MICROS

Guest issue resolution

Communication skills

Attention to detail

Word & Excel

Professional appearance

Financial responsibilities

Driver's license

Education

Hotel/restaurant mgmt degree preferred

College degree in hospitality

Tools

MICROS POS

Oracle POS

Job description

Ojai Valley Inn in Ojai, CA seeks an experienced F&B Manager to lead our restaurants and outlets within an upscale resort setting. You will supervise servers and bartenders, drive guest satisfaction, and uphold the highest service standards.

The role reports to the Director of Food & Beverage and Outlet General Managers, partnering with chefs and managers to deliver exceptional guest experiences while maintaining financial accountability. A luxury resort background is preferred.