Luxury Residential Office Manager – Operations & Residents

Pmp Management; Los Angeles (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Pmp Management in Los Angeles is seeking an organized, proactive Office Manager to oversee daily office operations and provide administrative support to the General Manager for two luxury residential communities.

The role involves coordinating resident requests, maintaining association records, managing administrative workflows, and ensuring timely follow-through on projects while delivering professional, attentive service onsite Monday through Friday.

Qualifications

• Three years of progressive administrative or office management experience.
• Experience in community association or luxury hospitality preferred.
• Strong organizational abilities with multiple priorities.
• Excellent written and verbal communication.
• Proficient with Microsoft Office and able to learn PM software.
• Reliable with onsite Monday–Friday attendance.

Responsibilities

• Manage daily office operations and establish administrative priorities.
• Support the General Manager with scheduling, reports, presentations, and project coordination.
• Serve as primary contact for residents, addressing inquiries and escalating concerns as needed.
• Track resident requests, vendor commitments, and management assignments to ensure timely completion.
• Coordinate board meeting agendas, packets, and supporting documents under the GM's direction.
• Attend meetings, prepare draft minutes, and maintain action item lists.
• Maintain organized association records, resident information, contracts, correspondence, and confidential files.
• Coordinate the administrative processing of architectural applications, including document collection, review scheduling, status tracking, and communications.
• Coordinate vendor scheduling and access with the concierge, engineering, and valet teams.
• Maintain vendor compliance records, including insurance certificates, licenses, and contract renewal dates.
• Coordinate invoice processing, monitor approvals, and assist with expense tracking and budgeting.
• Prepare and distribute approved community notices, updates, and resident communications.
• Coordinate move scheduling and cross-department communication.
• Maintain office supplies, equipment, and purchasing records.
• Identify opportunities to improve office procedures, communication, and resident service.
• Provide administrative training and guidance to team members.

Skills

Organizational skills

Communication skills

Multitasking

Proactive

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Property management software

Job description

Pmp Management in Los Angeles is seeking an organized, proactive Office Manager to oversee daily office operations and provide administrative support to the General Manager for two luxury residential communities.

The role involves coordinating resident requests, maintaining association records, managing administrative workflows, and ensuring timely follow-through on projects while delivering professional, attentive service onsite Monday through Friday.