Luxury Hotel GM: Drive Guest Experience & Profit

Riggs Washington DC; Tacoma (WA); On-site; USD 200,000 - 270,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Six complimentary nights per year at a

Lore Group employee rates

401(k) with 5% match

Employee meals

Job summary

Riggs Washington DC is seeking a General Manager to drive the hotel's performance and luxury guest experience. This senior leader will guide the leadership team, own the P&L, and partner with Finance to ensure budgeting, forecasting, and capital planning are aligned with strategic goals.

The role requires strong commercial acumen, a track record of building high-performing teams, and the ability to operate across Rooms and F&B within a premium hotel and F&B environment.

Qualifications

• Substantial and progressive leadership experience as a General Manager in luxury or upper upscale hotels.
• In-depth knowledge of Rooms and F&B operations in a complex service-driven environment.
• Proven record of managing a hotel’s P&L, including budgets, forecasts, labor strategies, and capital priorities.
• Strong commercial acumen integrating revenue strategy, sales, marketing, and operations to drive profitable growth.
• Bachelor’s degree in hospitality management, business, or a related field, or an equivalent combination of education and professional experience.
• Flexibility to work evenings, weekends, and holidays, to meet operational needs.

Responsibilities

• Set the vision, annual business plan and operating priorities for Riggs.
• Lead the property leadership team with clear goals, decision rights and follow through.
• Stay visible and hands on across the hotel, representing Lore Group with ownership, regional leaders and the community.
• Own the property P&L and deliver budgeted revenue, profit and cash flow.
• Partner with Finance to assure budgeting, forecasting and capital planning; drive profitability.
• Guide Sales, Revenue, Marketing and F&B to grow demand and optimize segment mix.
• Serve as the guest advocate, upholding luxury service standards at every interaction.
• Collaborate with People & Culture to enhance onboarding, training and engagement.
• Ensure Rooms, F&B, Engineering, Security and support functions operate as one team.
• Ensure compliance with laws, safety requirements and capital projects.

Skills

General Manager experience

Luxury hotel operations

P&L management

Revenue growth

Leadership development

Education

Bachelor’s degree in hospitality/business

Equivalent experience

Job description

Riggs Washington DC is seeking a General Manager to drive the hotel's performance and luxury guest experience. This senior leader will guide the leadership team, own the P&L, and partner with Finance to ensure budgeting, forecasting, and capital planning are aligned with strategic goals.

The role requires strong commercial acumen, a track record of building high-performing teams, and the ability to operate across Rooms and F&B within a premium hotel and F&B environment.