Luxury Residential Concierge - PLG

Bushburg; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Bushburg in Brooklyn seeks a polished Luxury Residential Concierge to provide exceptional hospitality to residents and guests at a newly developed property. This Local 621 union role focuses on creating a welcoming, secure lobby and seamless service experiences.

You will greet people, manage access, assist with packages, coordinate maintenance, and maintain a tidy concierge desk while upholding premium standards of service and professionalism.

Qualifications

• High school diploma or equivalent required; hospitality or related education is a plus.
• Previous Concierge, Doorman, Hospitality, Or Customer Service Experience Preferred.
• Proficiency with property management systems such as BuildingLink, ManageGo, and KeyLink.

Responsibilities

• Greet residents, guests, and vendors in a warm and professional manner.
• Monitor lobby activity and manage building access to ensure resident safety.
• Assist residents with packages, deliveries, and general service requests.
• Answer phone calls and provide building information or directions as needed.
• Coordinate maintenance requests and communicate with the maintenance team.
• Maintain a clean, organized lobby and concierge desk area.
• Log visitors and contractors and monitor security cameras for unusual activity.
• Track and manage building keys when required.
• Respond to emergencies following building procedures.
• Support management with resident requests and day-to-day operations.

Skills

Customer service

Communication

Hospitality

Calm under pressure

Multilingual (optional)

Education

High school diploma

Hospitality education (preferred)

Tools

BuildingLink

ManageGo

KeyLink

Job description

Bushburg is seeking a polished, customer-focused Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This is a Local 621 union position . The ideal candidate will provide exceptional hospitality and personalized service to residents and guests while helping maintain a welcoming, secure, and professionally managed lobby environment.

Responsibilities

• Greet residents, guests, and vendors in a warm and professional manner.
• Monitor lobby activity and manage building access to ensure resident safety.
• Assist residents with packages, deliveries, and general service requests.
• Answer phone calls and provide building information or directions as needed.
• Coordinate maintenance requests and communicate with the maintenance team.
• Maintain a clean, organized lobby and concierge desk area.
• Log visitors and contractors and monitor security cameras for unusual activity.
• Track and manage building keys when required.
• Respond to emergencies following building procedures.
• Support management with resident requests and day-to-day operations.

Preferred Qualifications

• Experience working in a luxury residential building, hotel, or hospitality environment.
• Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.
• Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.
• Experience coordinating packages, vendor access, and resident service requests.
• Multilingual abilities are a plus.

Requirements

• High school diploma or equivalent required; hospitality or related education is a plus.
• Previous Concierge, Doorman, Hospitality, Or Customer Service Experience Preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to remain calm, professional, and solution-oriented in fast-paced environments.
• Basic understanding of building security protocols and emergency procedures.
• Proficiency with computers and property management systems such as BuildingLink, ManageGo, and KeyLink.
• Professional appearance, positive attitude, and strong attention to detail.
• Ability to stand for extended periods and assist with packages when needed.