Concierge - 240 Willoughby, Brooklyn, NY

Rose-Associates; New York (NY); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Rose Associates is seeking a polished, service-oriented Concierge for an on-site position at a luxury residential community in New York. You will greet residents and guests, manage deliveries, and provide information on amenities and local events.

Ideal candidates are customer-focused, well-spoken, and proficient with Microsoft Office; familiarity with Yardi and security protocols is preferred. The role requires working on-site and a NYS security guard license is a plus.

Qualifications

• Excellent customer service and interpersonal skills.
• Professional, polished demeanor with strong communication.
• Proficiency with computers; familiarity with Yardi and property management software.
• Strong organizational and multitasking abilities.
• Familiarity with security procedures and building access.

Responsibilities

• Welcome residents, guests, and visitors with a friendly, professional, and attentive demeanor.
• Coordinate the receipt of incoming packages and deliveries, notify residents of arrivals, and assist with pickups.
• Provide residents and guests with information about amenities, local services, dining, and events.
• Stay informed about local attractions and services to offer helpful recommendations.
• Serve as a central point of contact for residents, relay messages and direct requests to the team.
• Monitor entrances and support access control procedures with building personnel.
• Maintain a professional and courteous presence with residents, staff, vendors, and visitors.
• Follow workplace safety procedures and building policies.
• Maintain an organized and welcoming concierge area and assist with other building-related duties.

Skills

Customer service

Interpersonal skills

Communication

Microsoft Office

Yardi

Security license

Tools

Yardi

Job description

Create a Welcoming Experience. Deliver Exceptional Service. Make Every Interaction Count.

Rose Associates is seeking a polished, service-oriented Concierge to join our team at a luxury residential community. This role is an important part of creating an exceptional living experience, serving as a welcoming first point of contact for residents and guests while providing thoughtful, attentive service. The ideal candidate takes pride in building relationships, anticipating needs, and ensuring every interaction reflects the high standards of the community.

The Opportunity

As Concierge, you will help create a welcoming, secure, and well-managed residential environment through attentive service and effective communication. Key responsibilities include:

• Welcome residents, guests, and visitors with a friendly, professional, and attentive demeanor.
• Coordinate the receipt of incoming packages and deliveries, promptly notify residents of arrivals, and assist with package pickups and delivery requests.
• Provide residents and guests with information about community amenities, local services, dining, entertainment, and neighborhood events.
• Stay informed about local attractions, events, and services to provide helpful and accurate recommendations.
• Serve as a central point of contact for residents, responding to inquiries, addressing concerns, relaying messages, and ensuring requests are directed to the appropriate team members.
• Monitor building entrances and support established access control procedures in coordination with appropriate building personnel.
• Maintain a professional and courteous presence while interacting with residents, guests, vendors, staff, and other visitors.
• Follow established workplace safety procedures and building policies.
• Maintain an organized and welcoming concierge area and assist with other building-related responsibilities as needed.

Who We're Looking For

• Excellent customer service and interpersonal skills, with a genuine commitment to providing a high level of resident service.
• Professional, polished, and courteous demeanor, with strong verbal and written communication skills.
• Proficiency with computers and Microsoft Office; familiarity with Yardi and other property management software applications is preferred.
• Strong organizational and multitasking abilities, with the ability to prioritize requests and manage competing responsibilities.
• Familiarity with basic security procedures and building access protocols.
• Active New York State Security Guard License is a plus.
• Must be authorized to work in the United States.

Compensation & Benefits

$23.0819 per hour

• plus a comprehensive benefits package.

Why Rose Associates?

At Rose Associates, we believe our people are our greatest asset. As we continue to grow across the Northeast, we offer opportunities to build your career, strengthen your skills, and make a lasting impact in the communities we serve. Join a team where experience, innovation, and collaboration come together to create exceptional places to live.

Founded in 1925, Rose Associates has spent a century shaping the residential real estate landscape. Today, we own, develop, and operate more than 30,000 residential units across approximately 250 properties, partnering with private owners and institutional investors throughout the Northeast.

As a woman-owned business led by CEO Amy Rose, we pride ourselves on a culture of belonging, inclusion, and professional growth. Our success is driven by the expertise of our people, our commitment to exceptional resident experiences, and our ability to continually evolve in an ever-changing industry.

For the past three years, Rose Associates has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform among its peer group.

Ready to Make Your Mark?

This is an on-site position requiring regular movement throughout the property and interaction with residents, guests, staff, vendors, and visitors. Essential functions may require ascending and descending stairs, working in varying environmental conditions, and positioning oneself in confined spaces to organize, lift, and move packages weighing more than 50 pounds. Employees may be required to work in areas where domestic pets are present, including common areas, amenity spaces, and occupied residential apartments. Additional duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Rose Associates is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants.