Luxury Highrise Concierge: Elite Resident Experience

Comstock Companies; Reston (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary with Bonus Potential

Medical, Dental, Vision, 401K Match

Housing Discount

Commuter Benefits

Friendly Work Environment

Job summary

A reputable hospitality firm in Reston, Virginia is seeking a dedicated concierge to deliver outstanding customer service to residents. The successful candidate will play a vital role in enhancing the community experience by providing personalized assistance and ensuring smooth daily operations. Responsibilities include managing visitor interactions, ensuring a welcoming environment, and responding to inquiries. Candidates should have a strong commitment to service excellence and the ability to multitask effectively in a dynamic setting.

Qualifications

• 1 year of concierge or high-end customer service experience preferred.
• Must be able to work weekends and holidays.
• Outgoing personality relatable to diverse groups.
• Must have a positive, can-do attitude.
• Able to work independently with minimal supervision.

Responsibilities

• Provide Class 'A' customer service.
• Ensure reception area is tidy and presentable.
• Respond to tenant questions and complaints timely.
• Manage incoming phone calls efficiently.
• Complete daily building walks for maintenance items.

Skills

Customer service background

Problem-solving skills

Ability to multitask

Strong communication skills

Self-motivated

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Job Overview

Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you’ll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people’s lives easier, this role is a perfect fit. Apply now and be a key part of our commitment to outstanding service.

Job Overview

Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you’ll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people’s lives easier, this role is a perfect fit. Apply now and be a key part of our commitment to outstanding service.

Key Responsibilities

• Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible
• Meet and greet all visitors such as tenants, guests and prospects
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Coordinate reservation for amenity space, loading elevators and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
• Work scheduled shifts
• Perform other duties as needed
  
  

Qualifications

• High School Diploma or equivalent (GED)
• Strong customer service background
• 1 year of concierge or high-end customer service experience is preferred
• Must be able to work weekends
• Ability to work holidays required. Flexibility to pick up additional shifts, as needed
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Outgoing personality with ability to relate to diverse group of people
• Self-motivated and high energy
• Strong problem-solving skills
• Strong sense of urgency
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication skills
• Ability to work well in a team establishing good working relationships with others
• Ability to multitask and prioritize tasks with a strong attention to detail
• Self-directed and able to work independently, with minimal supervision
  
  

Benefits

Compensation:

• Competitive Salary with Bonus Potential
• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance
  
  

Career Development

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth
  
  

Employee Perks (to name a few):

• Housing Discount
• Commuter Benefits
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration
• Note benefits vary depending on the function of your role