Luxury Residential Concierge

Stratton Amenities; Frisco City (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Stratton Amenities is a full-service concierge solution delivering luxury front desk services for upscale residences. The ideal candidate embodies hospitality, engages guests with warmth, and maintains high standards of service in a demanding high-rise setting.

We seek energetic professionals who communicate clearly, solve issues proactively, and manage multiple tasks with discretion. Full-time schedules include nights, weekends, and holidays to ensure seamless resident experiences.

Qualifications

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Takes pride and ownership in the position and property.
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodation
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Professional telephone etiquette and message delivery
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Skills

Verbal communication

Written communication

Problem solving

Guest service

Interpersonal skills

Organization

Proactive

Professional appearance

Decision making

Active listening

Job description

Stratton Amenities is a full-service concierge solution delivering luxury front desk services for upscale residences. The ideal candidate embodies hospitality, engages guests with warmth, and maintains high standards of service in a demanding high-rise setting.

We seek energetic professionals who communicate clearly, solve issues proactively, and manage multiple tasks with discretion. Full-time schedules include nights, weekends, and holidays to ensure seamless resident experiences.