Luxury Reservations Team Lead – Americas

Cruise Yacht OpCo Ltd (Miami Branch); Fort Lauderdale (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Cruise Yacht OpCo Ltd (Miami Branch) is seeking a Reservations Team Manager in Fort Lauderdale, FL. The successful candidate will oversee daily operations, manage staff performance, and ensure exceptional customer service for our luxury yacht experiences.

Applicants should have supervisory experience in a luxury context, excellent communication skills, and proficiency in Microsoft Office. Join us to help deliver unforgettable journeys on the open sea.

Qualifications

• Minimum 3 years of supervisory experience preferred, ideally from a luxury cruise background.
• Dedication to delivering high-level customer service.
• Excellent written & verbal communication skills.

Responsibilities

• Manage the day-to-day operations of the US Reservations Team.
• Monitor and track revenue and generated bookings.
• Provide ongoing coaching and monitoring of the reservations staff.

Skills

Supervisory experience

Customer service

Communication skills

Microsoft Office

Organizational skills

Education

Minimum 2-year college degree or 3 years of equivalent experience

Tools

Reservation system

Job description

Cruise Yacht OpCo Ltd (Miami Branch) is seeking a Reservations Team Manager in Fort Lauderdale, FL. The successful candidate will oversee daily operations, manage staff performance, and ensure exceptional customer service for our luxury yacht experiences.

Applicants should have supervisory experience in a luxury context, excellent communication skills, and proficiency in Microsoft Office. Join us to help deliver unforgettable journeys on the open sea.