Luxury Inside Sales Support Specialist

Cruise Yacht OpCo Ltd (Miami Branch); Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

The Ritz-Carlton Yacht Collection in Fort Lauderdale, FL seeks a Specialist, Inside Sales Support to lead administrative support for the B2B and travel agency channels, coordinating from inquiry to booking and ensuring accurate data across departments.

You will manage agency registrations, invoice processing, and commission payments, support the Trade (FIT) SAMs, and help maximize opportunities while delivering exceptional service in a luxury cruise environment.

Qualifications

• Minimum 2-year college degree or 3 years’ experience equivalent.
• One to two years’ experience in customer service or sales, luxury cruise experience preferred.
• Proficiency with CRS/CRM tools and MS Office suite; ability to learn new systems quickly.

Responsibilities

• Provide essential sales administration: agency database and vendor registrations, invoicing, and commission processing.
• Maintain Travel Agency database and ensure information is accurate and accessible to departments.
• Support Trade (FIT) SAMs in portfolio development and new business opportunities with travel advisors.
• Liaise between Travel Advisors and internal departments throughout the booking process.
• Maximize opportunities during the sales process and meet targets.

Skills

Sales administration

Customer service

Interpersonal skills

Multi-tasking

Education

2-year college degree

Tools

RESCO CRS

Salesforce

Sabre

Microsoft Office

Excel

Dynamics 365

SmartSheets

Job description

The Ritz-Carlton Yacht Collection in Fort Lauderdale, FL seeks a Specialist, Inside Sales Support to lead administrative support for the B2B and travel agency channels, coordinating from inquiry to booking and ensuring accurate data across departments.

You will manage agency registrations, invoice processing, and commission payments, support the Trade (FIT) SAMs, and help maximize opportunities while delivering exceptional service in a luxury cruise environment.