Luxury Reservations QA Specialist — Gold Standards

Cruise Yacht OpCo Ltd; Fort Lauderdale (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Cruise Yacht OpCo Ltd, as part of the Ritz-Carlton Yacht Collection, is seeking a Quality Assurance Specialist in Fort Lauderdale. The role involves auditing customer interactions and ensuring the highest delivery standards in our reservations team.

Successful candidates will have at least 2 years of experience in customer service, strong communication skills, and proficiency in Microsoft Office. The position is full-time, promoting excellence in luxury hospitality.

Qualifications

• Minimum 2 years of experience in Customer Service and Sales.
• Strong analytical and multitasking abilities.
• Ability to learn and utilize the reservation system.

Responsibilities

• Conduct daily interaction audits of the reservation team.
• Develop policies and procedures for the department.
• Maintain courteous and professional telephone etiquette.

Skills

Customer Service and Sales experience

Attention to detail

Excellent communication skills

Organizational skills

Proficiency in Microsoft Office

Education

Minimum 2-year college degree or 3 years of equivalent experience

Job description

Cruise Yacht OpCo Ltd, as part of the Ritz-Carlton Yacht Collection, is seeking a Quality Assurance Specialist in Fort Lauderdale. The role involves auditing customer interactions and ensuring the highest delivery standards in our reservations team.

Successful candidates will have at least 2 years of experience in customer service, strong communication skills, and proficiency in Microsoft Office. The position is full-time, promoting excellence in luxury hospitality.